This is how they make sure that the NOC is running properly on the company’s end, as well on theirs.
Managed Control Protocols and LAN/WAN InfrastructureĪ company’s LAN/WAN infrastructure is essential, and the technicians at a NOC are designed to help monitor the protocols of this infrastructure to ensure that everything is running correctly and that no one is misusing them on the company’s side that might cause a breach of security to the company’s network.Ī company can send troubleshooting tickets to the NOC, and it is the technician’s job to manage these tickets to make sure they are monitored about in a timely fashion.It is their job to make sure that if any alerts or alarms go off during their shift that they respond to them according to the Standard Operating Procedures put in place for those situations. Responding to Alarms/Alerts According to Standard Operating ProceduresĮvery NOC has Standard Operating Procedures that technicians and engineers have to follow while monitoring it.Therefore, it falls to the technicians and engineers at the NOC to make sure the server configurations and firewalls, among other things, are correct to prevent any breaches into the company’s network. For instance, a lot of companies do not have in-house technicians that fully understand a NOC or their actual network. It is a NOC technician and engineer’s job to make sure that the NOC is properly ensuring different aspects of the company’s network to ensure it is working correctly and doing what the company needs it to do. Ensures Proper DNS, Firewall, Server Configuration, IP Switching, and VPN for Customer NetworksĪ NOC Services is designed to do a lot of different tasks for a company’s network, but it is essential that it is monitored to make sure that everything is running smoothly.Monitor Automated and End User Incident and Outage ReportingĪ NOC has to be monitored to make sure that the company using the NOC gets timely user incident reports and outage reports to make sure that their network is secure, and it is not being mishandled on the company’s end or behalf of the NOC.Usually, it is the technicians that have the most client interaction with the company, because they are the ones that call and keep the company updated on any issues or that the company contacts when they are experiencing issues on their end.
NOC technicians need to be able to interact with the client that is using the NOC to keep them updated on issues and updates about the NOC. Here are a few things that NOC’s engineers need to monitor with a typical NOC:
After all, a NOC is still a technology device, which means that many things can go wrong that require it also to be monitored and worked on. The four tasks that NOC technicians and NOC engineers are responsible for are detecting threats, resolving any issues that relate to the network as soon as possible, network up-time, and 24/7 monitoring.ĮxterNetworks understands the importance of having highly trained engineers and technicians available to make sure that NOC is running properly. After all, without these technical professionals, the NOC would not be half as effective as it is. Although a NOC does a lot of the work alone, it is essential to recognize the NOC technicians and NOC engineers and know what they are held accountable for. What Does a NOC Engineers/Technicians Monitor?Ī Network Operations Center is designed to assist businesses with keeping their network running at maximum capacity, and they help to ensure that all of the data on the network is safe, secure, and backed up if something happens to the network’s hardware.
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